Privacy Policy

1. Information We Collect

We collect personal information necessary to provide festival experiences and services including: name, email address, contact details, payment information, travel preferences, and booking history.

2. How We Use Your Information

We use your information to process bookings, provide customer service, send booking confirmations, share festival updates, improve our services, and comply with legal obligations. We do not sell your personal information to third parties.

3. Information Sharing and Disclosure

We share information only with service providers essential to delivering your experience (festival organizers, accommodation providers, payment processors) and when required by law. All partners are bound by confidentiality agreements.

4. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information from unauthorized access, disclosure, or misuse.

5. Your Rights

You have the right to access, correct, or delete your personal information. You may opt-out of marketing communications at any time. Contact us at [email protected] to exercise your rights.

6. Cookies and Tracking

We use cookies to improve website functionality and user experience. You can control cookie preferences through your browser settings. See our Cookies Policy for detailed information.

7. Third-Party Services

Our website may contain links to third-party services. We are not responsible for the privacy practices of external sites. Please review their privacy policies separately.

8. Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of changes.

9. Contact Information

For privacy inquiries or to exercise your rights, contact our Privacy Officer:

Email: [email protected]
Address: Level 3, 142 Flinders Street, Melbourne VIC 3000, Australia